Patient Support Services from India — Compassionate Care at 70% Lower Cost
Appointment scheduling, billing inquiries, prescription refill coordination, insurance verification, and post-visit follow-ups — handled by HIPAA-trained India-based patient support specialists who represent your practice with empathy and professionalism.
Patient Support Services We Provide
Appointment Scheduling
Inbound and outbound appointment booking, rescheduling, reminders, and no-show management.
Billing Inquiries
Patient billing queries, statement explanations, payment plan setup, and collections follow-up.
Prescription Coordination
Prescription refill requests, pharmacy coordination, and prior authorisation support for medications.
Insurance Verification
Benefits verification, eligibility checks, co-pay confirmation, and coverage explanations for patients.
Post-Visit Follow-Up
Post-appointment follow-up calls for care plan compliance, medication reminders, and satisfaction surveys.
Referral Coordination
Specialist referral processing, appointment coordination, and patient communication for referred care.
Patient Portal Support
Assistance with patient portal access, test result queries, and digital communication management.
Care Coordination
Chronic care management support, care plan follow-up, and multi-provider communication coordination.
Why HireRemoteTeams for Patient Support?
HIPAA Certified
All patient support staff are HIPAA trained and certified. BAAs signed. PHI handled per HIPAA Privacy and Security Rules.
Empathy-Trained
Patient-facing communication training included. Staff handle sensitive situations with care and professionalism.
EHR Proficient
Works in your EHR scheduling and patient communication modules — Epic, Cerner, Athenahealth, Kareo, and others.
Extended Hour Coverage
Shift coverage beyond standard office hours to reduce missed calls and improve patient access.
Daily Scheduling Reports
Appointment fill rate, no-show rate, inbound call volume, and patient satisfaction scores reported regularly.
30-Day Replacement
Patient support specialist not meeting your practice standards? Free replacement within 30 days.
How Patient Support Outsourcing Works
HIPAA & EHR Setup
BAA signed, EHR access with restricted scheduling permissions granted, call scripts approved.
Specialist Matched
HIPAA-certified patient support specialist with healthcare communication experience shortlisted.
Script & Process Training
Practice protocols, scheduling rules, billing FAQs, and escalation paths documented and approved.
Support Begins
Patient calls handled. Appointments scheduled. Reports delivered daily.
Patient Support Pricing
Dedicated HIPAA-certified patient support specialist from $960/month full-time.
20h/week support
Full scheduling + billing inquiries
3+ agents, shift coverage
Patient Support FAQs
Yes. All patient support specialists are HIPAA trained and certified. Business Associate Agreements are signed before access to any patient information is granted.
Yes. Support agents are trained on your EHR's scheduling module and given restricted access to appointment management functions only. Epic, Athenahealth, Kareo, and others supported.
Yes. Patient support staff are trained in empathetic communication, de-escalation, and healthcare-specific sensitivity. Complex medical or clinical queries are escalated to your clinical team.
India-based agents can be scheduled to cover US morning, afternoon, or evening shifts. Extended hour coverage beyond standard office hours is available to reduce missed calls.
Yes. Outbound calling for appointment reminders, no-show follow-up, prescription refill reminders, and post-visit satisfaction calls are all available.
Agents answer in your practice name per your script. Calls are conducted on your phone system via VoIP with a local US/UK number. Disclosure requirements are discussed and agreed per client.
Outsource Patient Support Today
HIPAA-certified patient support specialist matched in 48 hours.